Compliance & Disclosures

Investor Charter

A. Vision and Mission Statements for investors

Vision
Invest with knowledge & safety.

Mission
Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Investment Advisor with respect to the investors

• To enter into an agreement with the client providing all details including fee details, aspects of Conflict of interest disclosure and maintaining confidentiality of information.
• To do a proper and unbiased risk profiling and suitability assessment of the client.
• To conduct audit annually.
• To disclose the status of complaints on its website.
• To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e. Head office/ regional/ local Office) on its website.
• To employ only qualified and certified employees. To deal with clients only from official number.
• To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
• To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers.
• Not to discriminate in terms of services provided, among clients opting for same/similar products/services offered by investment adviser.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients

• Sharing of agreement copy
• Completing the KYC of clients

Disclosure to Clients

• To provide full disclosure about its business, affiliations, compensation in the agreement.
• To not access client’s account holdings for offering advice.
• To disclose the risk profile to the client.
• To disclose any conflict of interest of the investment advisory activities with any other activities of the investment adviser.
• To disclose the extent of use of artificial Intelligence tools in providing investment advisory services.
• To provide investment advice to the client based on the risk-profiling of the client and suitability of the client.
• To treat all advisory clients with honesty and integrity.
• To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc. relating to the products or securities advised by the adviser.
• To provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products/services.
• To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
• To disclose the timelines for the various services provided by the investment adviser to clients and ensure adherence to the said timelines.

D. Details of grievance redressal mechanism and how to access it

Investor can lodge complaint/grievance against Investment Adviser in the following ways:

1. Mode of filing the complaint with investment adviser: In case of any grievance / complaint, an investor may approach the concerned Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
2. Mode of filing the complaint on SCORES or with Investment Adviser Administration and Supervisory Body (IAASB):
   1. SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (https://scores.sebi.gov.in)
      • Two level review for complaint/grievance against investment adviser:
      • First review done by designated body (IAASB).
      • Second review done by SEBI
   2. Email to designated email ID of IAASB

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

E. Rights of investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure
• Right to receive information about all the statutory and regulatory disclosures.
• Right to Fair & True Advertisement
• Right to Awareness about Service Parameters and Turnaround Times
• Right to be informed of the timelines for each service
• Right to be Heard and Satisfactory Grievance Redressal
• Right to have timely redressal
• Right to Suitability of the Financial Products
• Right to Exit from Financial product or service in accordance with the terms of agreement with the investment adviser
• Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
• Additional Rights to vulnerable consumers
• Right to get access to services in a suitable manner even if differently abled
• Right to provide feedback on the financial products and services used
• Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from the investors (Responsibilities of investors)

Do’s

• Always deal with SEBI registered Investment Advisers.
• Ensure that the Investment Adviser has a valid registration certificate.
• Check for SEBI registration number.
  • Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: SEBI registered Investment Advisers
• Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of advisory fees through Centralised Fee Collection Mechanism (CeFCoM) of IAASB if investment adviser has opted for the mechanism.
• Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
• Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
• Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making investments.
• Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
• Be vigilant in your transactions.
• Approach the appropriate authorities for redressal of your doubts / grievances.
• Inform SEBI about Investment Advisers offering assured or guaranteed returns.
• Always be aware that you have the right to exit the service of an Investment Adviser.
• Always be aware that you have the right to seek clarifications and clear guidance on advice.
• Always be aware that you have the right to provide feedback to the Investment Adviser in respect of services received.
• Always be aware that you will not be bound by any clause, prescribed by the investment adviser, which is contravening any regulatory provisions.

Don’ts

• Don’t fall for stock tips offered under the pretext of investment advice.
• Do not provide funds for investment to the Investment Adviser.
• Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers.
• Don’t let greed overcome rational investment decisions.
• Don’t fall prey to luring advertisements or market rumors.
• Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
• Don’t take decisions just because of repeated messages and calls by Investment Advisers.
• Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
• Don’t rush into making investments that do not match your risk taking appetite and investment goals.
• Do not share login credential and password of your trading, demat or bank accounts with the Investment Adviser.

Grievance Redressal Mechanism

At Teakroot Investment Advisers, we prioritize client satisfaction and ethical service delivery. If you have any concerns or complaints regarding our advisory services, please follow our structured resolution process.

Level 1: Internal Resolution (Teakroot Grievance Officer)

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to farhan.elias@teakroot.in. Alternatively, the Investor may call on 9995303446.

Response Timeline: We endeavor to resolve all grievances internal to the firm within 21 calendar days of receipt.

Level 2: Escalation to SEBI SCORES Portal

If your complaint is not redressed within 21 calendar days, or if you are unsatisfied with the resolution provided by Teakroot, you may escalate your grievance to SEBI:

SEBI Complaints Redress System (SCORES): You can lodge your grievance on the official SEBI SCORES portal at https://scores.sebi.gov.in.

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link: SCORES mobile app

Level 3: Online Dispute Resolution (SMART ODR Portal)

If you remain dissatisfied with the resolution through internal channels or SCORES, you may initiate dispute resolution through the SEBI-mandated Online Dispute Resolution (ODR) Mechanism:

SMART ODR Platform: Access the portal at https://smartodr.in.

Process: Conciliation and arbitration proceedings conducted online under the purview of SEBI-recognized MIIs (Market Infrastructure Intermediaries).

SEBI Regional Office (Jurisdiction)

SEBI Southern Regional Office: Overseas Towers, 7th Floor, 756-L, Anna Salai, Chennai - 600002, Tamil Nadu.

Complaint Metrics

Number of Complaints as per SEBI Guidelines. Formats for investors complaints data to be disclosed monthly by Investment Advisers on their website / mobile application. These figures are maintained by the firm and update automatically from its records.

A. Data for the month ending September 2026

Number of complaints received against the Investment Adviser on account of impersonation by some other entity: 0.

Average resolution time is the sum of time taken to resolve each complaint in days in the current month divided by the total number of complaints resolved in the current month.

B. Trend of monthly disposal of complaints

C. Trend of annual disposal of complaints

D. Annual compliance audit status

View audit reports (opens in a new tab)

Accessibility Statement

Teakroot Investment Advisers is committed to ensuring digital accessibility for individuals with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards as per SEBI guidelines and the Rights of Persons with Disabilities (RPwD) Act, 2016.

Conformance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines define requirements for designers and developers to improve accessibility for people with disabilities.

Feedback & Grievance Redressal

We welcome your feedback on the accessibility of the Teakroot website. If you encounter accessibility barriers, experience difficulty accessing content, or require assistance:

• Nodal Officer for Accessibility: Farhan Elias
• Email: farhan.elias@teakroot.in
• Phone: +91 99953 03446
• Postal Address: C044, DLF Riverside, Janatha Road, Vytilla, Kochi – 682019

We aim to respond to accessibility feedback within 2 business days and resolve reported issues promptly.